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This Cancellation and Refund Policy applies to all services and products provided by Sāmya (referred to as "we," "us," or "our") through our website (www.sāmya.org). By using our services and purchasing our products, you agree to comply with this Cancellation and Refund Policy.
2.1. Service Cancellation by the User
If you wish to cancel a service you have booked with us, please notify us as soon as possible. Service cancellations are subject to the following conditions:
A. Cancellation Requests
Cancellation requests must be submitted in writing by sending an email to [email protected] or contacting our customer support team. Please provide your name, contact information, and details of the service you wish to cancel.
B. Cancellation Period
The cancellation period varies depending on the type of service and may be subject to specific terms and conditions outlined during the booking process. Please refer to the service description or contact our customer support team for more information.
C. Cancellation Fees
Cancellation fees may apply based on the timing of your cancellation and the type of service booked. These fees are designed to cover any costs or losses incurred by Sāmya due to the cancellation. The specific cancellation fees, if applicable, will be communicated to you at the time of booking or upon your cancellation request.
3.1. Eligibility for Refunds
Refunds are granted solely at the discretion of Sāmya. Eligibility for refunds depends on the type of service or product purchased and the circumstances surrounding the cancellation. Refunds may not be available for certain services or products, such as donations or non-refundable purchases. Please refer to the specific service or product description for refund eligibility information.
3.2. Refund Process
If you are eligible for a refund, it will be processed using the original payment method used for the purchase. Refunds will be issued in the same currency as the original transaction.
3.3. Refund Timeframe
The time it takes to process a refund may vary depending on factors such as the payment method used and the financial institution involved. We will make reasonable efforts to process refunds promptly, and you should expect to receive your refund within a reasonable timeframe.
Sāmya reserves the right to modify, suspend, or discontinue any service or product at any time without prior notice. In the event that we cancel a service or product for which you have made a payment, you may be eligible for a refund as outlined in this Cancellation and Refund Policy.
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at [email protected] or through our customer support channels provided on our website.
Sāmya may update or revise this Cancellation and Refund Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our cancellation and refund practices.
Sāmya shall not be held responsible or liable for any delay, failure, or interruption in the provision of services or products resulting from causes beyond our reasonable control. Such causes may include, but are not limited to, acts of God, natural disasters, war, terrorist activities, government actions, labor disputes, power outages, or equipment malfunctions.
Any disputes arising out of or relating to this Cancellation and Refund Policy shall be governed by and construed in accordance with the laws of the jurisdiction where Sāmya is located. Any legal actions or proceedings arising from or relating to this policy shall be exclusively settled in the courts of that jurisdiction.
To the extent permitted by law, Sāmya and its directors, officers, employees, volunteers, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the cancellation of services or products, including but not limited to lost profits, loss of business, or loss of data.
If any provision of this Cancellation and Refund Policy is deemed invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
This Cancellation and Refund Policy constitutes the entire agreement between you and Sāmya regarding the cancellation of services and refund process and supersedes any prior agreements, understandings, or representations, whether written or oral.
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
Sāmya India
Address: [Podar Centre,
85 Chamarbaug Post Office Lane,
Dr. Ambedkar Road, Parel (E).
Mumbai – 400012.
Maharashtra, India.
Email: info.samya@podar.org
Phone: Phone: +91-22-4333 0000, +91-80974 60363
Please feel free to reach out to us if you require any further assistance or clarification regarding this policy.
